Air Canada responds to concerns about flight from Calgary
Posted Oct 3, 2016 7:08 am.
Last Updated Oct 3, 2016 7:09 am.
This article is more than 5 years old.
Air Canada is responding to concerns from a Regina woman whose flight from Calgary was delayed after a note with the word “bomb” was apparently found on the plane.
Kate Heisler didn’t think there was enough communication from the airline about what was happening, and described a chaotic scene trying to rebook flights.
In a statement to 660 NEWS, the company says the flight was being operated by Jazz and “safety and security processes for aircraft and flights exists on multiple robust levels.”
It goes on to say “announcements would be made to keep customers apprised of any actions taken as soon as the crew are able to do so, with our over-riding objective always to ensure everyone’s safety.”
Air Canada adds it will be reaching out to the passenger to address her concerns.
Read the full statement below:
“The Calgary-Regina flight was an Air Canada Express flight operated by Jazz, a separate airline. Safety and security processes for aircraft and flights exists on multiple robust levels. Air Canada and its Air Canada Express partners follow rigorous operating procedures which includes liaising with each airlines’ own corporate security teams, local law enforcement, airport authorities and other agencies to ensure any perceived threat to our operations, aircraft or crew are thoroughly reviewed, investigated, assessed, and appropriate action taken as required. Announcements would be made to keep customers apprised of any actions taken as soon as the crew are able to do so, with our over-riding objective always to ensure everyone’s safety. Our Customer Relations team will reach out to the passenger to address her concerns and the rebooking of her flight.”
