A woman was sent to hospital Tuesday after a piece of ceiling fell on her at the Fairmont Banff Springs Hotel.

EMS responded to a call around 2 p.m. that a guest had been hit by falling debris in the hotel’s Riverview Lounge.

The hotel says they are taking the incident very seriously.

According to The Calgary Herald, there were no repairs or construction going on at the time.

Officials are working to find out what caused the piece of ceiling to fall.